FAQ

Frequently Asked Questions

You can find many of the frequently asked questions here.

How do I track my Order? 

You should have an email from us with your order Confirmation, this has a link in it to your order tracking / shipping information

If you created an account at the checkout, you can just Login and Check your orders progress and track the delivery.

How do I return something?

See our returns page for more info. 

How do I get in touch?

Just complete the form on our contact page and we will get back to you (usually within 24 hours)

How long do orders take?

We process all orders within 1 working day.  

UK Shipping is with Royal Mail and takes 2 days normally

UK Next Day shipping is available

All our international parcels are sent with Royal Mail international tracked

How do I use the VIP Points I have earned?

Go to our Loyalty Points VIP page, sign in and you will see how many points you have earned and what they will get you.